Weekly Dose of Coach #286: Learning From My Clients

“I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Maya Angelou

Last weekend I attended the wedding of one of my long-time clients Drew Butera.

Drew has been much more than just a client to me. This year we'll be moving into our 10th off-season together, and at this point, he's more like family.

A few months ago Drew made a uplifting gesture for me as the players on his team were asked to write the names of someone they were grateful for on their jersey.

Drew wrote my name saying, "Nine years ago start our journey together. You've been here for me through the good and bad and kick my butt every single workout! I wouldn't be here without you. Thank you for your hard work, dedication, loyalty, and friendship!!"

This said much more to me about Drew's character than anything else. He's one of those special people who's always looking out for the good around him. And being around him, his friends, and family this weekend, I saw that this is just a part of the amazing person he is.

I always try to learn from others around me, no matter who they are, how they act, or what they do. One thing I've learned from Drew is the power of appreciating others and letting them know about it.

I am not great at this. You'd probably here my clients say that I don't pass out too many compliments. Not because I'm not proud of their accomplishments, I just always believe they have a little more. I'm like this with myself, thus expect a lot of others.

This isn't always the right way to go. There are a time and place for pushing people, but there are more places for making people feel good and appreciated.

I love the quote from Blair Warren that says, "People will do anything for those who encourage their dreams, justify their failures, allay their fears, never prove them wrong, confirm their suspicions and help them throw rocks at their enemies."

I've learned this to be true from people like Drew; who I would run through a wall through if he asked me.

And no more do you learn just how you make people feel when you have to lead them into difficult or changing situations.

I'm understanding this as I am moving to a new, maybe less convenient, location this week. I know those who can make it, will. But I believe some will make it or not because how I've made them feel throughout our relationship.

Either way, I need to get better at this. The next time my friend Don asks, "Aren't you supposed to be encouraging me?" I'll take it more to heart.

Though my ways of encouraging don't always match how others might, I want all of my people to know I always appreciate you, your loyalty, hard work and willingness to follow me where I go.

Here's to you and getting after it in our new location.